Here are answers to some common questions about CHFI and our Programming. If your answer is not found below, scroll to the bottom of this page to e-mail someone directly.
General Questions
Q) Why doesn't the radio station start right away when I click on the "Listen Live" link on ww.chfi.com?
A) In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is "loading" for you to hear. If you would rather skip the commercial, simply hit "skip". If not, the station will start automatically after the commercial.
Q) In the past I was always able to access the "Listen Live" feature. Now however, I am not. Why?
A) If you see a blank window appear when clicking on Listen Live, then your system is configured to block all ads from being served; thus you're not able to access the feed. If this is the case please contact us.
Q) Who sings the song "Over the Rainbow/What a Wonderful World"?
A) The Artist is Israel Kamakawiwo'Ole from Hawaii. His CD is called "Facing Future".
Q) How do I find CHFI on cable?
A) Rogers Cable has moved the radio station from analog cable to digital cable. If you live in the GTA and surrounding areas, you will be able to find CHFI on channel 902.
Loyalty Club/ Prize Pick-up Questions
Q) What is the Birthday Game and how can I play for points?
A) The Birthday Game is an early morning feature that is played weekdays at 5:55am. Mike quizzes Erin on who's birthday it is, and then afterwards the morning show plays a song in it's entirety. This is the song that you can play for 250 points!
Q) When are new items added to the CHFI Store? And how is it possible the items sell out so quickly?
A) This is probably the most asked question that we receive here at 98.1 CHFI. The items go UP in the store every week on Monday morning. Then a second batch of those same prizes will go up later in the week at a random time. We are trying to accomodate everyone with prizes, but our database continues to grow and once an item is featured in the CHFI Store, there's no stopping how quickly our members use their points for the items. Unfortunately, we do not have a massive inventory of prizes, and we are trying to do the best with what we have.
Q) I have recently won a contest with 98.1 CHFI. Am I eligible for any other contests?
A) Yes. As of January 23rd, 2007 if you have won with the Wiseguys, or an Enter to Win Contest on the CHFI Loyalty Club you CAN win again with no time restrictions! Enjoy.
Q) I haven't received any points for signing up. Why?
A) The reason for this may be because you haven't entered the code that was provided in the first e-mail your received. You can enter this code and all others under Earn Points and clicking Gift Card Codes. The first Code you'll receive in the e-mail is "welcome".
Q) Am I eligible if my postal code is not in the Rules section?
A) At this point we are tweaking our Rules section. We had a template to work with originally and now we're expanding to compensate for our massive signal. The general consensus is that if you can hear 98.1 CHFI on your radio at home you will be eligible to enter the Loyalty Club, and take part in contests. We at CHFI want to make sure that this promotion is fair to all of our listeners.
Q) I am a VIP member but the CHFI Loyalty Club isn't recognizing my e-mail address. Why?
A) The CHFI Loyalty Club works with a different program than the VIP Club. You will need to re-register for this Club. Click Join Now on the home page.
Q) How can I collect my prize?
A) Wiseguy Winners (and other contests separate from The CHFI Loyalty Club) may pick up their prizes as of the following day with photo ID at the Rogers Video store at 333 Bloor St. E. The hours of the store are as follows:
Monday - Thursday 10am - 9pm
Friday & Saturday 10am - 10pm
Sunday Noon - 6pmAny thing purchased or won through The CHFI Loyalty Club can be picked up two business days following the date of purchase.
